Two things I saw today perfectly captured the widening gap between American and Chinese innovation. One was Apple’s rollout of new iPhone 17 models and watches. The other was a short video on Instagram of a massive Chinese ship that was built by BYD just… Read More »We’ve lost the product development lead
If you believe the ads, you’d think U.S. airlines were in the hospitality business. Watch a TV spot or browse their websites and you’ll see smiling flight attendants, promises of more legroom, and perks designed to make us feel like honored guests. They shower us… Read More »Airlines’ Two Faces: Courting Us With Smiles, Lobbying Against Our Rights
Apple’s big phone event is Tuesday, September 9, at 10:00 a.m. Pacific Time. They named the event “Awe Dropping,” whatever that means. It’s now the seventeenth year when Apple makes a big effort to convince us their new phones are better than ever and try… Read More »Apple Bingo
While there’s an enormous assortment of tech accessories for travel that work well, as a product designer, I’ve admired many of the products from Twelve South, a design-driven company from Charleston, South Carolina. In a space crowded with me-too products from unknown Chinese companies, Twelve… Read More »A collection of clever, well-designed travel accessories
Some of the largest companies in the world are spending like they’ve already seen the future — a future where machines think, reason, and create as well as any human. Microsoft is pouring billions into AI data centers. Google is buying chips by the ton.… Read More »AI Can Do Amazing Things — It just can’t think
AI is poised to make travel smoother, faster, and more personal than ever before. But the way it manages this magic act is by learning just about everything it can about us. If you think sharing your location with Google Maps feels invasive, consider that… Read More »The Double-Edged Sword of Sharing Data in the Age of AI Travel
Citibank just rolled out their new Citi Strata Elite credit card, joining Chase and Amex in the premium (over $500/yr) category with a range of benefits focused on frequent travelers. While each bank brags that its card more than pays for itself, the true value… Read More »Comparing the premium-priced travel cards
When is the best time to book a flight? Months in advance or a couple of weeks before the flight? Only the airlines know, and it varies by flight, capacity, carrier, and other variables that only the airlines know. But now it doesn’t matter and… Read More »Paiback: The AI Travel Assistant That Gets You Money Back on Flights — Automatically
Hertz tries AI Artificial intelligence has become the business world’s favorite new tool, promising cost savings, faster decisions, and even new revenue streams. But the story unfolding at the car rental company Hertz offers a cautionary look at how quickly AI can veer from helpful… Read More »How AI Can Be Used—and Abused: The Cautionary Tale of Hertz’s Automated Damage Billing
One of the biggest challenges with premium credit cards like the Chase Sapphire Reserve and the Amex Platinum is making sure you actually take advantage of their perks and benefits to justify those steep annual fees. The responsibility is entirely on us as cardholders to… Read More »CardPointers – The ultimate app for managing your credit card benefits