Technology is supposed to make our lives easier. Yet increasingly, it seems determined to make everyday tasks more complicated, particularly for seniors. As both a senior and tech professional, these issues are so obvious, yet apparently not to those designing the products – everyone from… Read More »High Tech Has Forgotten About Seniors
General Motors has just agreed to pay $220 million to settle allegations that it secretly collected information about its customers’ driving habits and sold that information to data brokers, who then provided it to insurance companies. Here’s how it worked: You buy a car from… Read More »When the Customer Becomes the Product
The new $2000 iPhone Duo folding phone has received a generally favorable response, with reviewers praising its build quality and form factor, but also identifying some compromises. After reading more than a dozen reviews, and spending about an hour using the phone at an Apple… Read More »A Quick Take on Apple’s iPhone Duo
I’m tired of being asked to rate everything I do, everything I buy, and everyone I encounter. Apparently, my paying for a product or service is no longer enough. Now I’m expected to provide a review afterwards. Whenever I conduct a transaction online, I invariably… Read More »Stop Asking Me to Rate Everything
When I unpacked my order I brought home from Costco, a pair of windshield wiper blades I had just bought were missing. I checked my receipt and they were rung up. Did the cashier forget to add them to my cart or did I leave… Read More »Another Costco benefit
Artificial intelligence companies are attracting enormous investments and commanding valuations that rival some of the world’s most successful businesses. Investors are betting hundreds of billions of dollars that AI will transform the economy and generate extraordinary profits. But there’s a fundamental problem receiving surprisingly little… Read More »AI’s Biggest Threat May Be That Everyone Is Selling the Same Thing
For years, we’ve watched technology companies like Meta operate with little accountability for the damage their products have caused. Their platforms have encouraged addictive behavior, exposed children to predators, spread misinformation, and put user engagement and profits ahead of public safety. Now artificial intelligence companies… Read More »State Attorneys General Are Finally Taking on Big Tech
Premium credit cards such as the Chase Sapphire Reserve and American Express Platinum come with an impressive collection of benefits. The problem is that few cardholders use all of them. Although I got plenty of benefits from my Chase Sapphire card this year, I had… Read More »Gift your credit card perks to others
An article I wrote for Fast Company Magazine was published today. You can find it here or read it below. 10-06-2026TECH Why America can’t build the iPhone A veteran product designer and Apple alumnus explains how Asia earned the world’s electronics manufacturing business—a shift he… Read More »My Article in Fast Company Magazine
With the uncertainties of an ongoing war, El Niño, cyberattacks, increasingly severe weather and who knows what else, it seems like a good time to have a plan for a prolonged power failure. So I’ve been looking at the options available to someone like me,… Read More »When the power goes out: A primer on backing up your home
