It’s becoming one of the real annoyances of our daily life: the constant request to rate, score, or review every transaction we make. Buy a sandwich, rate the sandwich. Order an item from Amazon, rate the packaging. Call customer support, rate the agent before you’re… Read More »The Endless Survey: How Customer Feedback Became Customer Fatigue
I just returned from Paris with tired legs, achy feet, hundreds of photos, and a renewed appreciation for something that most cities lack: the enjoyment of walking. Paris is a city built for the pedestrian in a way few modern cities are. While other places… Read More »Paris: The World’s Greatest Walking City
We were told the AI era was going to be different. More careful. More reliable. More accurate. Yet the latest misstep at Google shows something very different. — and very, very irresponsible, especially for a company that is supposed to provide reliable information. Google recently… Read More »AI Still Hallucinates: Why Google’s failure is a danger sign
For years, owning an iPhone meant accepting a trade-off: unmatched user inteface, strong ecosystem, and excellent build quality — but battery life that was barely good, and never great. Even as Apple’s hardware improved dramatically, many users remained frustrated that Apple paid less attention to… Read More »Digital Peace of Mind: How OPPO’s Battery Brings iPhone’s Weak Link Into Focus
After more than a decade of hype, driverless taxis are finally becoming a reality. We’ve heard the promises for years — cars that would pick you up without a steering wheel or a driver in sight — but this time electric vehicles are actually navigating… Read More »The Driverless Taxi Moment Has Arrived
General Motors’ decision to remove Apple CarPlay and Android Auto from its upcoming electric vehicles has set off a wave of frustration—not only among tech enthusiasts, but increasingly among everyday drivers who expect their phones to “just work” when they get into a car. The… Read More »GM’s CarPlay Gamble: Doubles down in new interview
If you own a cell phone, you probably know the feeling: you hear that familiar alert, glance at your screen, and find yet another text message begging for a donation before midnight. It doesn’t matter if you’ve never signed up for anything, or if you’ve… Read More »The Political Text Tsunami: Why It’s So Bad and What You Can Do
When Citi rolled out its new Strata Elite credit card earlier this year, it was supposed to be the bank’s long-waited return to the premium card arena. With a $595 annual fee, lounge access, and concierge-level support, it aimed to compete head-to-head with the American Express Platinum… Read More »When a Premium Credit Card Turns Into a Premium Headache
Scams come to us by email, text messaging and phone calls, but other scams are right in front of our eyes that hook us without our being aware. They are fake product reviews that litter the internet everywhere you look. Search engines don’t bother to… Read More »Fake review sites have obliterated good reviews
TheVerge reported this week that, “Amazon launched a major update of its line of Alexa-enabled Echo smart speakers and displays.,” but has simultaneously introduced and then ruined a new product. Why? Because they’re filled with intrusive video ads that impacts the products’ usability. As one involved… Read More »The Erosion of Trust: When Big Tech Turns Your Hardware Into Its Marketplace