Email has been something we’ve used for years, but works essentially the same way since its invention. Essentially it’s a collection of folders that groups incoming and outgoing email. Improvements have including adding folders, including spam and unimportant email, and a variety of other incremental features. But while email has remained essentially the same, it’s gone from being a great convenience to something that marketers, spammers, essentially everyone, have taken advantage of, making it a real chore to use.
Instead of receiving email from those we want, we’re inundated with email from those we have no interest in hearing from, completely cluttering up our inbox. That not only makes it difficult to get to the important stuff, but makes it impossible to search for important email later.
I’ve used a variety of email including Gmail, Apple Mail, Spark, Outlook and others over the year, and they’re all much more alike than different.
That’s why I was attracted to a new announcement from Hey about their email product that takes an entirely new approach. It begins with the reasonable and obvious premise that we should only see email that we want to see and not what others force on us.
In their announcement, Hey notes,
“…Email remains a wonder. Thanks to email, people across cultures, continents, countries, cities, and communities communicate every day. It’s reliable. It’s simple. It makes it easy for two humans to share their love, and for millions of people to earn a living.
So good news, the magic’s still there. It’s just obscured — buried under a mess of bad habits and neglect. Some from people, some from machines, a lot from email software.
Email deserves a dust off. A renovation. Modernized for the way we email today. With HEY, we’ve done just that. It’s a redo, a rethink, a simplified, potent reintroduction of email. A fresh start, the way it should be. HEY is our love letter to email, and we’re sending it to you on the Web, Mac, Windows, Linux, iOS, and Android.”
The company does an excellent job in walking us through its entirely new approach to emai, explaining its product in a 37-minute video here.
Hey provides us with a new email address and provides us with the tools to determine who can contact us through that address. When someone emails us for the very first time, they don’t get into our inbox, instead the mail arrives in an area called The Screener. This is where we chose to hear from them or not. Yes and they’re in, No and you’ll never hear from them again. Hey calls it consent-based email, where we are in control.
If you choose Yes, you direct the email to one of three places that you choose: The Imbox (important email), The Feed for non-urgent email such as newsletters and subscribed newspaper summaries, and lastly The Paper Trail- items such as receipts, reservations, shipping notifications, etc.
At a later time of your own choosing, you can open The Feed and read the items, not as one email at a time, but as one long feed, much like scrolling through a blog with each email opened and stripped of the repetitive headers. That allows you to get through quickly and digest the information much more efficiently.
When you do review any of your emails in the Imbox you can click a Focus and Reply button among the many options. That will create a miniature pile of emails at the bottom of the screen for reviewing later. And when you do review them, they, too, will appear on a single page, one after another, with a reply box next to each.
I’m just skimming the surface of this innovative product. Other features include a view of thumbnails of all your email attachments, a way to change the title of an email to make it easier to find, and an innovative way to create a single email thread from multiple threads.
The interface is also completely different from your normal email with much less clutter. A pop up menu provides context appropriate actions you can take.
Hey does a terrific job of eliminating the email you never gave permission to be sent, while focusing on the important email when you want, and reviewing less important email much more quickly and easier. In addition it organizes your messages, threads, and attachments that make it much measier to find, organize, and address on your terms.
Hey does require you to start all over with a new email address, which means it will take time for you to notify others to use your new address, for you to begin anew with a new email collection, and leave behind your old repository. But that’s not surprising considering your current email has likely been sold thousands of times and appears on tens of thousands of email lists.
The product is available by invitation, meaning you provide your email and you’ll be invited to join shortly. It offers a free 14-day trial and costs $99 per year.
The Apple Issue
There is an issue right now with the company’s iOS app for iPhones and iPads that may delay the company’s rollout. Apple is prohibiting the app from being offered in its App Store if the company doesn’t allow the product to be sold there.
Currently Hey is only available to be purchased from the website, and the app is offered as a free compliment to the web client. Apple’s policy since the store was created has been to take 30% of all revenue of an app’s sale price, in exchange for curating out bad apps and providing worldwide distribution . (Of course, apps for iOS products are only available on the store and nowhere else.)
Apple’s policy for software with both apps and web clients has been ambiguous. For example, Spotify, Amazon and Netflix don’t pay Apple for their apps. Clearly, Apple has a right to charge a fee for products sold on its site, but it shouldn’t be able to block a company’s app that the company wants to offer for free. Expect to hear more about this in the news, as Apple is facing anti-trust investigations in Europe and upcoming Congressional hearings about their practices.
Hey will eventually get past this obstacle, emerging with an even greater demand for its new product.